We are proud of our reputation and will refund payment if the order is lost, damaged or the reciever is not happy with what they recieved and return it with the delivery assistant.

We encourage you to let us know if you were unhappy at any stage of the delivery. Please send your response to:

Tel in South Africa: 082 496 4522

Intl Telephone: +27 82 496 4522

Fax +27 11 507 5263

Email: love@heartsandroses.com

We regret we cannot refund any orders if you have changed your mind about your purchase or delivery address as recorded on the original order itself.